Customer Support Representative

2 weeks ago


Agra, Uttar Pradesh, India beBeeCustomerSupport Full time ₹ 3,00,000 - ₹ 6,00,000

Job Title: Customer Support Representative

About the Role:

We are seeking a highly skilled and passionate Customer Support Representative to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service, ensuring a seamless experience for our users.

Key Responsibilities:

  • Assist customers through various communication channels, including email and phone calls.
  • Upsell premium packages and add-on services to increase revenue and awareness of our offerings.
  • Educate customers about additional publishing services such as cover design, marketing packages, and distribution options.
  • Gather insights from customer interactions and provide valuable feedback to internal teams to inform product improvements.
Requirements:
  • Strong communication skills (verbal and written) for effectively assisting customers and conveying information clearly.
  • Fluency in Hindi (speaking is essential; reading and writing are advantageous) to engage with customers.
  • A customer-first mindset, with a genuine passion for helping customers succeed.
  • A proactive attitude toward upselling and promoting high-value services.
  • Ability to gather insights from customer interactions and report key findings to the team.
  • Willingness to learn and adapt in a fast-paced environment.


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