
Customer Support Representative
2 weeks ago
Job Title: Customer Support Representative
About the Role:We are seeking a highly skilled and passionate Customer Support Representative to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service, ensuring a seamless experience for our users.
Key Responsibilities:
- Assist customers through various communication channels, including email and phone calls.
- Upsell premium packages and add-on services to increase revenue and awareness of our offerings.
- Educate customers about additional publishing services such as cover design, marketing packages, and distribution options.
- Gather insights from customer interactions and provide valuable feedback to internal teams to inform product improvements.
- Strong communication skills (verbal and written) for effectively assisting customers and conveying information clearly.
- Fluency in Hindi (speaking is essential; reading and writing are advantageous) to engage with customers.
- A customer-first mindset, with a genuine passion for helping customers succeed.
- A proactive attitude toward upselling and promoting high-value services.
- Ability to gather insights from customer interactions and report key findings to the team.
- Willingness to learn and adapt in a fast-paced environment.
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Multilingual Support Representative
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Customer Support Specialist
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