Key Position: Customer Support Specialist

2 days ago

Agra, Uttar Pradesh, India beBeeCustomerSupport Full time ₹ 30,00,000 - ₹ 45,00,000
Job Title: Customer Service Representative

We are seeking a skilled and compassionate Customer Service Representative to provide exceptional support to our customers.

The ideal candidate will possess excellent communication skills, be able to multitask, and have a strong ability to problem-solve.

Responsibilities:

  • Respond promptly and professionally to customer inquiries via phone, email, and chat.
  • Identify and resolve customer issues efficiently while maintaining a positive attitude.
  • Provide accurate, valid, and complete information by using the right tools and resources.
  • Document customer interactions and update internal databases with details of inquiries, feedback, and actions taken.
  • Collaborate with internal teams to ensure customer satisfaction.
  • Evaluate and escalate unresolved issues to the appropriate departments as necessary.
  • Foster open and effective communication among team members.

Requirements:

  • A minimum of 6 months of experience in customer service or a related field.
  • Excellent written and verbal communication skills.
  • Able to work in a fast-paced environment with multiple priorities.
  • Possess basic computer skills and proficiency in Microsoft Office applications.
  • High school diploma or equivalent required; a college degree is preferred.

This role offers opportunities for growth and development in a dynamic and supportive work environment. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.

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