
Customer Support Executive Position
1 week ago
We are seeking a highly skilled and detail-oriented individual to provide online support to customers, ensuring satisfaction, resolving technical issues, and delivering excellent service.
The ideal candidate will have prior experience in e-commerce operations, proficiency in using MS Office Suite, specifically Excel, good verbal and written communication skills, and strong organizational and multitasking abilities.
This role involves addressing customer inquiries across platforms, monitoring shipments, maintaining inventory, processing returns, managing marketplace order dispatches, connecting with customers to understand feedback, and ensuring smooth warehouse operations.
The selected candidate will be responsible for providing high-quality support to customers, ensuring timely issue resolution, and promoting a positive brand image.
- Key Responsibilities:
- Address customer queries across multiple platforms
- Monitor and track shipments
- Manage inventory levels
- Process returns and manage refunds
- Coordinate with customers to resolve issues
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