Customer Support Liaison

4 days ago

Agra, Uttar Pradesh, India beBeeSupport Full time ₹ 1,42,000 - ₹ 35,00,000
Job Summary

We are seeking a highly organized and communicative Customer Support Liaison to join our team. As a key member of our support team, you will be responsible for managing candidate communications, verifying documentation, and ensuring that all candidate interactions are handled with professionalism and empathy.

This role is a blend of customer support and candidate outreach, focusing on resolving issues and enhancing the overall candidate experience.

Responsibilities:
  • Candidate Communications: Respond to candidate inquiries via email or chat, providing timely and accurate information to ensure a positive candidate experience.
  • Documentation Review: Verify candidate-provided documents for completeness and accuracy, communicating clearly if additional information is required.
  • Candidate Education: Educate candidates on the documentation process, providing guidance and support to ensure they understand the requirements.
  • Interaction Documentation: Document candidate interactions and feedback to identify trends and areas for improvement in the candidate experience.
  • Collaboration: Work closely with cross-functional teams to address candidate needs and enhance the overall experience.
  • Support Documentation: Create and maintain support documentation to streamline common and recurring questions.
Requirements:
  • Communication Skills: Strong written and verbal communication skills to effectively interact with candidates.
  • Candidate Management: Basic understanding of customer support and/or candidate management principles.
  • Teamwork: Ability to work independently and as part of a team to achieve shared goals.
  • Organization: Strong organizational skills and attention to detail to manage multiple tasks and priorities.

This is a full-time internship opportunity, requiring a minimum duration of 9 months. You will work 9 hours a day, with a 1-hour break to recharge, balancing productivity with well-being.

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