
Customer Experience Liaison
7 days ago
Job Overview
- The primary objective is to provide exceptional customer service, ensuring timely and accurate solutions to inquiries.
Key Responsibilities:
- Respond to customer inquiries via phone or email in a professional and courteous manner.
- Escalate unresolved queries to the appropriate internal teams for prompt resolution.
- Maintain accurate records of customer interactions, providing valuable insights for process improvement.
- Collaborate with cross-functional teams to enhance customer experience through effective communication.
- Adhere to established internal processes and service level agreements (SLAs).
Requirements:
- Demonstrate strong communication and interpersonal skills to effectively engage with customers.
- Show ability to work under pressure while maintaining a high level of professionalism.
- Display good problem-solving skills and a proactive attitude towards resolving issues.
- Possess basic knowledge of customer service tools and CRM systems, with a willingness to learn and adapt.
- Ability to thrive in a team environment, supporting colleagues as needed.
Benefits and Opportunities:
- Foster strong relationships with customers, driving loyalty and retention.
- Contribute to a dynamic team environment, sharing knowledge and expertise.
- Develop essential skills in customer service, communication, and teamwork.
- Stay up-to-date with industry trends and best practices in customer service.
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