Customer Support Specialist

10 hours ago

Agra, Uttar Pradesh, India beBeeCustomerService Full time ₹ 4,00,000 - ₹ 8,00,000

Role Overview

Customer Service Representative

This position is ideal for individuals with strong communication skills who can handle customer interactions confidently and professionally.

The Customer Service Representative will be responsible for responding to customer calls, emails, and intercom queries promptly and courteously.

  • Respond to customer inquiries in a timely and professional manner.
  • Follow standard procedures to resolve issues or escalate them to the appropriate department.
  • Ensure efficient use of company resources while maintaining professional communication.
  • Support team leads by handling routine tasks during their absence (after training).
  • Report operational challenges or service concerns to supervisors clearly and in a timely manner.

We are looking for enthusiastic and customer-focused professionals to join our team as Customer Service Representatives. The ideal candidate will have excellent verbal and written communication skills, basic knowledge of customer service processes and telephone etiquette, and the ability to remain calm, attentive, and professional under pressure.

Requirements
  • Excellent verbal and written communication skills (English & Hindi preferred).
  • Basic knowledge of customer service processes and telephone etiquette.
  • Ability to remain calm, attentive, and professional under pressure.
  • Computer literacy with basic IT knowledge.
  • Minimum qualification: 12th Pass or Graduate.

This is an excellent opportunity for those who enjoy working in a fast-paced environment and want to develop their customer service skills. If you are a motivated and customer-focused individual, we encourage you to apply for this role.

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