Customer Service Representative Position Available
2 days ago
Customer Service Representative
We are seeking a highly skilled Customer Service Representative to join our team. The successful candidate will be responsible for delivering exceptional customer service via phone calls, ensuring customer inquiries are resolved at the first point of contact.
The ideal candidate will possess strong verbal and written communication skills, with the ability to resolve customer queries in a professional and courteous manner. They will also have the ability to multi-task, work in a fast-paced environment, and contribute to process improvements.
Responsibilities:
- Respond to customer inquiries via phone calls, resolving issues in a timely and efficient manner.
- Utilize sound judgment to make decisions within established procedures, adhering to agreed Key Performance Indicators and quality standards.
- Manage and update customer interactions daily, generated through workflows and queues, on an account-wise basis.
- Achieve key and critical performance targets, ensuring efficiency measures are met in accordance with performance targets and process guidelines.
- Use business tools and industry knowledge updates to identify problem areas and document business requirements through various updates and training sessions.
- Maintain effective work procedures according to client process workflows and company policy guidelines.
Requirements:
- Bachelor's degree (any stream)
- 12-24 months of International Voice (Inbound/Outbound) process experience preferably in patient handling, Provider/DME AR calling.
About This Role:
This is an exciting opportunity to join our team as a Customer Service Representative. We offer a dynamic and supportive work environment, with opportunities for growth and development.
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