Senior Leader

2 weeks ago

Agra, Uttar Pradesh, India beBeeLeader Full time ₹ 1,50,00,000 - ₹ 2,00,00,000
Job Opportunity

We are seeking a seasoned leader to helm our Customer Support Engineering team. This is an exceptional opportunity to build and scale a high-performing support organization for a fast-growing enterprise.

  • Drive strategy and lead global teams to ensure world-class customer experience through technical expertise, data-driven insights, and operational excellence.
  • Develop and implement processes and tools to improve efficiency and effectiveness.
  • Build and maintain strong relationships with cross-functional teams, including sales, marketing, and product.
  • Mentor and develop team members to enhance their skills and career growth.
  • Stay up-to-date with industry trends, technologies, and best practices in customer support engineering.

Requirements:

  • 10-15 years of experience in technical support/customer success, including 2+ years of leadership experience.
  • Strong understanding of enterprise technology, including APIs, SSO, and integrations.
  • Proven leadership, customer-centric mindset, and experience with support tools.

What We Offer:

  • A dynamic and supportive work environment.

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