Customer Experience Strategy Lead

24 hours ago

Agra, Uttar Pradesh, India beBeeCustomer Full time ₹ 12,34,567 - ₹ 23,45,678
Job Title:

Customer Experience Strategy Leader

Job Description:

The Customer Experience Strategy Leader will be responsible for driving the product strategy and execution of the roadmap for our customer experience platforms. This role requires a deep understanding of the market, competitive insights, and the ability to ideate and put together major breakthrough features in the roadmap.

The ideal candidate will have a proven background in product management, with in-depth knowledge of similar customer experience platforms. They will be able to influence cross-functional teams, prioritize workload, and meet deadlines under pressure.

Responsibilities:

  • Develop and execute the product roadmap, working closely with sales, marketing, and development teams.
  • Conduct market research and analyze competitive insights to inform product decisions.
  • Collaborate with customers, partners, and industry experts to understand their needs and develop solutions.
  • Work with the technical advocacy team to ensure that the product is positioned, demoed, and POC'd effectively to win in competitive selling situations.
  • Participate in customer briefings, HCL events, webcasts, and analyst sessions to build relationships and cultivate references.

Required Skills and Qualifications:

  • Proven background in product management with in-depth knowledge of customer experience platforms.
  • Ability to multi-task, work independently, and communicate diplomatically.
  • Able to influence cross-functional teams without formal authority.
  • Team player with a positive attitude and demonstrated optimism.
  • Passion for winning in a competitive market.
  • Experience working with sales, development teams, and Aha or similar Product Management tools.

Benefits:

  • Opportunity to drive strategic change and impact the business.
  • Collaborative and dynamic work environment.
  • Professional growth and development opportunities.

Others:

  • This role offers the opportunity to make a significant impact on the company's success.
  • As a key member of the product management team, you will play a critical role in shaping the company's future.

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