Senior Customer Experience Director

5 days ago

Agra, Uttar Pradesh, India beBeeDigitalTransformation Full time ₹ 9,00,000 - ₹ 12,00,000
Digital Transformation Leader

We are seeking a seasoned professional to drive our customer service operations into the digital age.

As a key member of our team, you will lead initiatives that leverage technology, data, and strategy to deliver seamless, efficient, and scalable customer experiences.

About the Role:

This is an exciting opportunity to join a dynamic organization and drive meaningful change in customer service.

Key Responsibilities:
  • Develop and execute strategies aligned with business goals and objectives.
  • Manage and optimize digital channels, including chat, email, web, and self-service platforms.
  • Analyze data and analytics to identify opportunities for process improvements and enhance customer satisfaction.
  • Leverage AI, automation, and emerging technologies to drive digital transformation.
  • Collaborate with cross-functional teams, including CX, IT, and Ops, to ensure seamless integration and execution.
  • Track and report on key performance indicators (KPIs) to measure the impact of digital initiatives.
Requirements:
  • 5+ years of experience in digital strategy, digital operations, or customer experience.
  • Strong knowledge of call center tools, platforms, and KPIs.
  • Hands-on experience with CRM systems (Salesforce/Zendesk), analytics tools, and automation platforms.
  • Excellent communication, leadership, and problem-solving skills.
  • Ability to adapt quickly to evolving tech and customer trends.
Preferred Qualifications:
  • Background in B2C/B2B customer service environments.
  • Certifications in Digital Marketing, Agile, or CX tools.
What We Offer:

This role offers a unique opportunity to work with a talented team and contribute to the growth and success of our organization.

We provide a dynamic and supportive work environment, opportunities for professional development, and a competitive compensation package.

If you are a motivated and results-driven individual looking to make a meaningful impact in customer service, we encourage you to apply for this exciting opportunity.

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