Customer Experience Executive

3 days ago

Agra, Uttar Pradesh, India Mercedes-Benz Prime Star Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Company Description

Mercedes-Benz Prime Star is dedicated to providing an unparalleled sales and after-sales experience for Mercedes-Benz customers in Agra, Kanpur, and Varanasi. As an authorized franchise partner, we uphold values of service, respect, innovation, and transparency in all our interactions. Our knowledgeable team ensures that customers feel valued and informed throughout their journey. We offer a comprehensive range of vehicles and after-sales services, including maintenance, repairs, and genuine parts, to keep your Mercedes-Benz performing at its best. Our mission is to build lasting relationships with our customers based on trust and satisfaction.

Role Description

This is a full-time, on-site role for a Customer Experience Executive, located in Agra, Kanpur & Varanasi. The Customer Experience Executive will be responsible for ensuring customer satisfaction and providing support throughout the sales and after-sales process. Daily tasks include addressing customer inquiries, resolving issues, providing detailed information about Mercedes-Benz products and services, and maintaining a high level of customer care and professionalism.

Qualifications

  • Customer Satisfaction and Customer Service skills
  • Customer Support and Communication skills
  • Analytical Skills to assess and improve customer experience
  • Strong interpersonal and problem-solving skills
  • Ability to work on-site in Agra / Kanpur / Varanasi
  • Previous experience in the automotive industry is a plus
  • Bachelor's degree in Business, Marketing, or a related field

Candidates with experience working with luxury brands, particularly Mercedes-Benz or similar high-end automotive companies, will be highly considered. This experience demonstrates an understanding of premium customer expectations, sophisticated product knowledge, and the ability to maintain high standards of quality and service."

Thanks

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