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Head of Operational Efficiency

3 weeks ago

Kollam, Kerala, India beBeeBusiness Full time ₹ 40,00,000 - ₹ 50,00,000

Key Responsibilities:

  • Develop and maintain strong relationships with distribution heads through regular engagement and open communication.

Effective WIP Management:

  • Responsible for managing new business issuance by ensuring daily traction on work-in-progress (WIP) to meet monthly targets.
  • Drive WIP clearance through hub teams to clear field WIP daily for issuance, ensuring seamless process flow and minimizing delays.

Data Analysis and Reporting:

  • Deliver insightful reports and analysis on various business parameters to identify areas for improvement and drive data-driven decision making.
  • Enable and support distribution partners with various data sets, reports, and dashboards to enhance their business operations and performance.

Process Excellence:

  • Maintain and update standard operating procedures (SOPs) and control charts to ensure consistency and quality in business processes.
  • Document and control changes in existing processes, ensuring minimal disruption to ongoing operations.

Projects and Continuous Improvement:

  • Conduct benchmarking studies internally and externally to establish best-in-class delivery and quality standards.
  • Roll out new guidelines for distribution adherence, promoting a culture of excellence and continuous improvement.

People Development:

  • Develop team members to perform effectively and efficiently, providing coaching, mentoring, and opportunities for growth and development.

Measure of Success:

  • Monthly governance engagements with Distribution leaders/head.
  • Publish the Monthly Issuance Dashboard/scorecard.
  • Drive operational efficiencies with the Distribution team.
  • Meet or exceed target metrics (e.g., 92% M0 Issuance, 94% M2 Issuance, FTR of 85%).
  • Resolve escalations and requests with TAT.
  • Complete at least one Green/Black belt project within the year.
  • Achieve talent retention (>10% attrition for G2M2abv).
  • Ensure accurate reconciliation of business data/reports.
  • Customize analytical reports for user-friendly access.
  • Deploy multiple initiatives to bring process improvements.
  • Align departments effectively with minimal escalations.

Desired Qualifications:

  • Graduate/Post Graduate in Management.
  • Minimum 10+ years of experience.
  • 5 years in relationship management and Banca operations management.
  • Sound knowledge of Bancassurance or Banking Operations Model & specifically operations processes.
  • Good communication & analytical skills.
  • Strong data skills and solution-centric approach.
  • Customer-centric approach.
  • Process documentation and systems approach.
  • Computer skills in using databases and office management software, including spreadsheets/presentation skills.
  • Team management and strong relationship skills.

You are required to possess these qualifications to successfully fulfill this job role.