Operations Director
1 week ago
This leadership role is responsible for overseeing daily operations to ensure efficiency and smooth functioning. You will develop and implement operational policies and procedures to enhance productivity and customer satisfaction.
- Develop strategic plans in collaboration with the CEO.
- Evaluate new opportunities for growth and expansion, including partnerships and revenue streams.
- Lead initiatives to improve operational processes and service offerings.
You will be responsible for managing resources effectively to achieve strategic objectives. This includes managing the center's budget, forecasting, budgeting, and financial reporting.
- Ensure compliance with financial regulations and reporting requirements.
- Manage resources to meet financial goals while controlling costs.
You will lead and mentor department heads, fostering a culture of collaboration and continuous improvement. You will ensure that all teams are aligned with the center's mission and objectives.
- Oversee talent acquisition, development, and retention to build a high-performing team.
- Develop and implement training programs to enhance employee skills and knowledge.
You will enhance the visitor experience by ensuring high standards of service and hospitality. You will address customer feedback and implement improvements to enhance satisfaction and engagement.
- Develop and oversee customer service policies and training programs.
- Monitor customer satisfaction levels and make recommendations for improvement.
You will promote sustainable practices within the center's operations, aligning with environmental goals. You will oversee initiatives to minimize the environmental impact of the center's activities.
- Engage with environmental organizations and stakeholders to support conservation efforts.
- Develop and implement strategies to reduce waste and energy consumption.
You will ensure compliance with all local, state, and national regulations related to safety, health, and environment. You will oversee risk management and safety protocols to ensure the safety of visitors and staff.
- Regularly review and update safety policies to reflect current best practices.
- Investigate incidents and implement corrective actions to prevent reoccurrence.
You will collaborate with the marketing team to implement marketing strategies and promote the center as a premier international tourism destination.
- Ensure participation in major travel and trade events.
- Represent the center in public forums, media, and community events.
You will oversee the implementation of technology solutions to improve operational efficiency and customer experience. You will stay updated on industry trends and integrate innovative practices to keep the center competitive.
- Lead digital transformation initiatives to enhance the center's online presence and visitor engagement.
- Develop and implement IT policies and procedures to ensure data security and integrity.
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