International Customer Support Specialist

21 hours ago

Hyderabad, Telangana, India beBeeCustomer Full time ₹ 9,00,000 - ₹ 12,00,000
Job Description

We are seeking a proactive professional to handle international customer support operations.

Key Responsibilities:

  • Handle inbound and outbound customer communication via email, chat, and other channels for international customers in English.
  • Resolve customer queries related to products, services, orders, payments with accuracy and efficiency.
  • Maintain a positive, empathetic, and professional attitude towards customers at all times.
  • Update customer records and interactions in CRM systems accurately and timely.
  • Coordinate with internal teams (Sales, Technical, Logistics) to resolve customer issues effectively.
  • Monitor customer feedback and report recurring issues to management for process improvement.
  • Meet individual and team performance metrics, including response time, customer satisfaction score (CSAT), and resolution time.
  • Ensure compliance with international communication protocols, data privacy regulations, and company policies.

Requirements:

  • Bachelor's degree in any discipline.
  • Excellent written and spoken English communication skills.
  • Prior experience in customer service, preferably in an international BPO or shared service environment.
  • Good computer skills, including MS Office and CRM software.
  • Ability to handle stressful situations calmly and professionally.
  • Strong problem-solving skills and attention to detail.

About the Role:

As a key member of our team, you will play a vital role in delivering exceptional customer experiences. If you possess excellent communication skills, a strong work ethic, and a passion for customer service, we encourage you to apply for this exciting opportunity.

Why Join Us?

At our organization, we offer a dynamic and supportive work environment that fosters growth and development. Our team members enjoy a range of benefits, including competitive compensation, comprehensive training, and opportunities for career advancement.

  • Customer Support Specialist

    1 week ago

    Hyderabad, Telangana, India beBeeCustomerSupport Full time ₹ 30,00,000 - ₹ 60,00,000

    Customer Support SpecialistWe are seeking an experienced customer support specialist to provide exceptional service to our clients. The ideal candidate will have excellent communication skills and the ability to multitask in a fast-paced environment.Responsibilities:Respond to customer inquiries via email, chat, and phone.Provide prompt and effective...

  • Urgent Customer Support Advisor

    4 weeks ago

    Hyderabad, Telangana, India Flutter International Full time

    Customer Support AdvisorCustomer Support Advisor 1The Role Customer Support AdvisorWant to be part of a market-leading Customer Support Team in Hyderabad IndiaIf this sounds like you then we have the perfect opportunity for you As a Customer Support Advisor youll get the opportunity to work with a dynamic and forward-thinking team supported by managers...

  • Customer Support Specialist

    1 week ago

    Hyderabad, Telangana, India beBeeService Full time ₹ 8,00,000 - ₹ 12,00,000

    About the RoleAt Coats Group, we are looking for a dedicated individual to join our team as a Customer Support Specialist. This role is perfect for someone who is passionate about delivering exceptional customer service and is eager to learn and grow in a dynamic environment.Job DescriptionProvide timely and effective support to customers through various...

  • Customer Support Specialist

    7 days ago

    Hyderabad, Telangana, India beBeeSupport Full time ₹ 60,00,000 - ₹ 80,00,000

    Job Role: Customer Support SpecialistIn this customer support specialist role, you will provide technical assistance and troubleshooting services for production systems, monitoring them to identify potential issues proactively.The ideal candidate will have experience in EDI application support, preferably within the logistics industry, with a strong...

  • Customer Support Intern

    5 days ago

    Hyderabad, Telangana, India LYWO Full time ₹ 20,000 - ₹ 25,000 per year

    We are looking for a dynamic Client Support Intern to champion client success and drive platform adoption at LYWO. As a pivotal point of contact, you will onboard new clients, guiding them through our innovative recruitment platform and ensuring seamless integration with their hiring processes. You will delve deep into understanding their unique hiring...

  • Italian Customer Support Specialist

    4 days ago

    Hyderabad, Telangana, India beBeeCustomerSupport Full time ₹ 80,00,000 - ₹ 1,20,00,000

    Job Title: Customer Support Specialist">Job Summary:We are seeking a highly skilled and customer-focused Customer Support Specialist to join our team. As a key member of our customer support team, you will be responsible for providing timely and accurate operational support to our customers. You will be the primary interface between us and our business...

  • Customer Support Specialist

    3 days ago

    Hyderabad, Telangana, India beBeeCustomerSupport Full time ₹ 6,00,000 - ₹ 12,00,000

    As a support specialist, you will be the first point of contact for clients, providing exceptional service and support to resolve their queries.Key Responsibilities:Offer timely and effective support to customers via phone, email, or chat.Listen actively and respond appropriately to customer concerns.Solve problems creatively and efficiently.Develop strong...

  • Global Customer Support Professional

    1 week ago

    Hyderabad, Telangana, India beBeeCustomer Full time ₹ 3,78,000 - ₹ 4,20,000

    Job Title: Customer Support SpecialistWe are seeking a highly motivated and results-driven professional to join our team as a Customer Support Specialist. As a key member of our support team, you will be responsible for delivering exceptional customer experiences across the globe.Efficiently handle international customer inquiries and resolve issues in a...

  • Customer Support Specialist

    2 days ago

    Hyderabad, Telangana, India beBeeCommunication Full time ₹ 6,00,000 - ₹ 12,00,000

    Job OpportunityAre you a skilled professional looking for a career in customer support?We are seeking a dedicated individual to join our team as a Customer Support Specialist.The successful candidate will be responsible for providing exceptional customer service, resolving issues and inquiries in a timely and professional manner.Required Skills:Any Graduate...

  • Customer Support Specialist

    2 weeks ago

    Hyderabad, Telangana, India Wise Full time ₹ 6,00,000 - ₹ 10,00,000 per year

    Company Description Important Note for Applicants:As part of our application process, you will receive an assessment immediately upon applying. This assessment is designed to take approximately 30 minutes and must be completed on a laptop. Please ensure you have a stable internet connection and a quiet environment to complete the test. We appreciate your...