Urgent Customer Support Advisor

Customer Support AdvisorCustomer Support Advisor 1The Role Customer Support AdvisorWant to be part of a market-leading Customer Support Team in Hyderabad IndiaIf this sounds like you then we have the perfect opportunity for you As a Customer Support Advisor youll get the opportunity to work with a dynamic and forward-thinking team supported by managers that will help your career growth The role will ensure youre a pivotal part of our International Customer Service Team that helps manage customer experience You will need to show quick learning ability and a high level of adaptability to different products and be able to adjust to varying communication channels such as Live chat email etc A working pattern suited for you This role follows a hybrid approach to working allowing you to combine working from home with working in our modern office These discussions are between you and your manager to find the best pattern for you both We will kit you out to work from home but know that working as a team is what makes us great and spending quality time together in an office environment is essential for keeping us mission aligned What you ll be doing Reporting directly to the Team Leader a Customer Support Advisor will Respond promptly and effectively to incoming or outgoing communication to player contacts and exhibiting high levels of attention to detail chats emails etc Ensure that more complex customer issues are followed up and resolved in a timely manner Proactively develop customer relationships by maintaining contact at an appropriate level Escalate recurring customer issues to Team Leader SMEs and relevant internal department where applicable Contribute to the ongoing development and improvement of the customer experience The above list of job duties is not exclusive or exhaustive and the role holder will be required to undertake such tasks as may reasonably be expected within the scope and expectations of the role Who we are looking for Your experience Excellent communication skills English both written and oral 1- 2 years Customer service experience ideally in a multi-channel contact center environment dealing with high amounts of contacts Experience of using Microsoft Word Excel and the Internet and good general keyboard skills Show initiative suggesting ways to improve the customer experience Flexible approach to working in a dynamic and often hectic environment High level of customer service orientation with a proven ability to see problems through to their resolution Desired skills Foreign Language knowledge would be a bonus A passion for gaming products and applicable expertise Shows initiative suggesting ways to improve the customer experience Required skills A proven team player with a xe2x80x98can do attitude Excellent interpersonal skills with the ability to deal effectively and professionally with difficult customers About the GroupFlutter International is part of Flutter Entertainment Plc a global sports betting gaming and entertainment provider headquartered in Dublin and part of the FTSE 100 index of the London Stock Exchange Flutter brings together exceptional brands products and businesses and a diverse global presence in a safe responsible and ultimately sustainable way We are an equal opportunity employer that values diversity We do not discriminate on any protected characteristic as defined by applicable law We will look to provide reasonable accommodation for applicants with disabilities to participate in the job application or interview process If you need assistance please contact Please note we cannot accept general applications this inbox is just for providing support to those who need it Want a seat at the table Apply now We will aim to respond to you as soon as possible If youre the right fit for the role you will be invited to a phone zoom interview Find your passion with Flutter International