Senior Partnership Development Executive

2 weeks ago

Bharatpur, Rajasthan, India beBeeRelationship Full time ₹ 12,00,000 - ₹ 20,00,000
Strategic Partner Relations Manager

We are seeking a proactive and relationship-driven individual to manage and grow our network of strategic partners.

This role requires a blend of relationship management, operational oversight, and account servicing, ensuring partners are supported, satisfied, and aligned with our business objectives.

Main Responsibilities:
  • Manage the end-to-end partner lifecycle, including onboarding, documentation, deliverables, invoicing, and ongoing relationship management.
  • Serve as the primary point of contact for all partner-related queries, communications, and escalations.
  • Meet strict deadlines related to publishing reports, sharing partner listings, and fulfilling time-sensitive requests.
  • Conduct contract verification to ensure compliance with legal, financial, and operational terms before activation.
  • Verify onboarding experience by calling newly onboarded partners, clarify details, and ensure they meet predefined standards and service-level expectations.
  • Identify and escalate any inconsistencies, concerns, or red flags observed during partner calls.
  • Maintain records of all communication for audit and quality assurance purposes.
  • Update and maintain the partner database, ensuring all records are accurate, complete, and up-to-date.
  • Evaluate and update reward terms and conditions (T&Cs) in real-time, ensuring they are easily accessible and fully compliant with company policies.
  • Prepare regular reports summarizing invoice status, payment history, and outstanding balances.
  • Collaborate with finance and accounts teams to support smooth reconciliation processes.
  • Ensure data integrity and update records promptly to reflect any changes or corrections.
Key Success Metrics:
  • Partner engagement and retention rate.
  • Timely activation and performance of partners in campaigns.
  • Accuracy and timeliness of invoice verification and payouts.
  • On-time reporting on partner activities, financials, and audits.
  • Satisfaction scores and qualitative feedback from partners.
  • Accuracy and completeness of partner data and documentation.
  • Resolution of partner concerns and quality issues within defined SLAs.
Required Skills and Qualifications:
  • Bachelor's/Master's degree in Any Discipline.
  • 3+ years of experience in Partnerships Account management, client success/servicing or Relationship Management roles.
  • Strong interpersonal and communication skills, with a passion for building long-term relationships.
  • Organized, proactive, and capable of managing multiple partner accounts simultaneously.
  • Ability to think strategically while executing tactically.
  • Collaborative mindset with strong stakeholder management skills.
  • Proficiency in Microsoft Excel, including VLOOKUP, HLOOKUP, IF statements, PivotTables, and basic data analysis functions.
  • Ability to analyze, organize, and present data effectively using Excel for reporting, reconciliation, and decision-making.
  • Prior experience using Excel for tasks like invoice verification, partner tracking, and payout management is a plus.
  • Skilled in task prioritization and time management, ensuring high-quality execution under pressure.
  • Flexible and solution-oriented mindset, with a proactive approach to problem-solving in dynamic settings.
  • Strong ability to collaborate with cross-functional teams, including finance, Client Servicing, operations, and business development.

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