Client Services Manager

1 day ago

Delhi, Delhi, India Aditi Consulting Full time
About Us
Aditi Consulting is a trusted minority-owned business that values collaboration and trust. Our organization is built on a foundation of quality work, lasting relationships, and living our core values.

Our Core Values, or SPICE – Socially Conscious, People + Performance-Driven, Intense, Creative, Ethical – set us apart from others in the industry.

We have created an inclusive environment where employees can bring their whole selves to work while gaining new perspectives and insights from others.

What We Do
Aditi Consulting is a leading technology solutions company providing a broad range of services for Fortune 500 clients across various industries with offices in multiple locations worldwide. We help our client partners scale and accelerate their digital transformations and innovation.

The Role We're Looking For
We are seeking a dedicated Client Services Manager with a strong recruitment background to join our team. In this role, you will be responsible for managing client relationships within our MSP program, focusing on recruitment and talent acquisition strategies. You will collaborate closely with clients to understand their staffing needs, coordinate with our recruitment team to source and place candidates, and ensure the delivery of exceptional service that meets client expectations and SLAs.

This position requires on-site presence at our delivery centers located in Bengaluru and Vadodara, India. The ideal candidate should have experience working in Fortune 500 companies and a strong understanding of MSP Staffing.

Duties and Responsibilities
include:
• Serving as the primary point of contact for assigned MSP clients, establishing and nurturing strong relationships
• Collaborating with internal recruitment teams to develop and execute recruitment strategies aligned with client requirements and timelines
• Overseeing end-to-end recruitment processes, including candidate screening, interviewing, and onboarding
• Ensuring compliance with client-specific policies, procedures, and service level agreements (SLAs)
• Providing regular updates and reports to clients on recruitment activities, candidate pipelines, and performance metrics
• Proactively identifying opportunities for process improvement and efficiency gains in recruitment and client service delivery
• Staying abreast of industry trends and competitive dynamics to provide strategic insights and recommendations to clients
• Conducting client scorecard reviews

Requirements
To be successful in this role, you should have:
• 6+ years of proven experience in client services within the Contingent Workforce & MSP space, as well as the staffing industry
• Knowledge of clients' needs in technical verticals and environments is highly preferred
• Exceptional interpersonal and verbal communication skills, including proficiency in phone and in-person presentations
• Experience in building a book of business from the ground up, encompassing all aspects of the delivery process
• Demonstrated track record of achieving targeted account fill ratios and delivery metrics
• Strong follow-up skills and motivation to enhance revenue growth from accounts by meeting client SLAs and maximizing market share
• Solid business management capabilities
• Experience managing multiple, competing priorities, duties, and projects
• Strong decision-making, organizational, planning, and problem-solving abilities
• Excellent project management and time management skills
• Ability to work effectively independently and within a team environment
• Proficiency in PC operations and a solid working knowledge of Microsoft Office (MS Word, Excel)
• Proficiency in creating PowerPoint presentations and conducting client presentations, particularly for driving scorecard discussions

Benefits
We offer a competitive compensation package, including a stable base salary with opportunities for bonuses within a robust incentive structure based on performance.

EEO Statement
Aditi Consulting is an equal-opportunity employer committed to creating an inclusive environment for all employees.

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