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Expert Technical IT Support Specialist
2 weeks ago
We are seeking a highly skilled and proactive L2 Level IT Engineer to join our technical team.
- Handle incidents, service requests, and escalations from the L1 support team.
- Perform advanced troubleshooting, root cause analysis, and provide timely resolutions.
- Monitor systems, applications, and infrastructure to ensure high availability and performance.
- Collaborate with L3 engineers, development teams, and vendors for complex issue resolution.
- Document solutions, knowledge articles, and update standard operating procedures.
- Provide guidance, mentoring, and support to L1 engineers.
- Participate in on-call rotations, incident response, and after-hours support as required.
- Ensure compliance with SLAs, IT policies, and security standards.
- Assist in system upgrades, patches, and maintenance activities.
- Identify recurring issues and recommend long-term solutions to improve service stability.
- Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).
- 2–5 years of experience in IT support or technical engineering roles.
- Strong knowledge of operating systems.
- Experience with troubleshooting hardware, software, and infrastructure issues.
- Familiarity with ITSM tools (ServiceNow, Jira, or similar).
- Basic Knowledge of firewall, networking and server is must.
- Strong analytical and problem-solving skills with attention to detail.
- Excellent communication and customer-handling skills.
- Ability to work independently and in a team environment under pressure.
