Technical Support Specialist
7 hours ago
Job Summary:
">Our organization seeks a highly skilled Technical Support Specialist to provide expert-level technical support to customers. The ideal candidate will possess a strong technical background, excellent problem-solving skills, and a customer-focused approach.
">- ">
- Provide second and third-level technical support to customers, resolving complex issues and ensuring customer satisfaction.">
- Collaborate with other teams, including L1 support, engineering, and product teams, to identify and resolve technical issues.">
- Manage and prioritize support tickets, ensuring timely and effective resolution of customer issues.">
- Document and communicate technical solutions and best practices to customers and internal teams.">
- Continuously monitor and improve support processes, tools, and systems to enhance the customer experience.">
- Be willing to work on the technical side of the project and support customers with their technical queries.">
- Participate in on-call rotations and provide after-hours support as needed.">
Education:
">Bachelor's degree in computer science, Information Technology, or related field.
">Experience:
">1-2 years of experience in technical support, with a focus on providing L2/L3 support.
">Technical Skills:
">Strong technical background, with expertise in one or more of the following areas: ETLs, databases, AWS cloud technologies such as CloudWatch, S3.
">Soft Skills:
">Excellent problem-solving and troubleshooting skills, with the ability to analyze and resolve complex technical issues.
">Strong customer service skills, with the ability to communicate technical solutions effectively to customers and internal teams.
">Ability to work independently and collaboratively in a fast-paced, dynamic environment.
">Willingness to work on-call and provide after-hours support as needed.
">">Benefits:">Our organization is committed to creating a work environment where all individuals are treated with respect and dignity.
">We strive to promote a culture of inclusivity, diversity, and equity.
">Equal Employment Opportunity has been and will continue to be a fundamental principle at our organization.
">">Others:">Health Catalyst is an equal opportunity employer and welcomes applications from diverse candidates.
">We are committed to creating a workplace that values and supports the well-being of all employees.
">Please note that this job description is not exhaustive and may change based on business needs.
">":-
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