Technical Support Specialist
1 day ago
We are seeking a highly skilled IT Technical Support Specialist to provide top-notch technical assistance to our end-users.
Key Responsibilities:- Provide initial technical support and troubleshooting for hardware, software, applications, and network connectivity issues.
- Log, categorize, and prioritize all incoming IT support tickets in the ticketing system.
- Perform advanced troubleshooting and assist users with password resets, account unlocks, and basic application support.
- Escalate complex or unresolved issues to senior engineers with detailed notes and logs.
- Maintain accurate and up-to-date documentation of IT procedures and solutions.
- Educate users on common IT issues and best practices.
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent practical experience).
- 2+ years of experience in an IT technical support role.
- Strong understanding of Mac Systems, Windows systems, Google Administration, Google Workspace Applications, common business applications.
- Basic knowledge of network fundamentals (TCP/IP, DNS, VPN).
- Excellent communication and interpersonal skills.
- ITIL Foundation certification would be advantageous.
- Experience with ITSM tools (e.g., ServiceNow, Jira Service Management).
At our organization, we value excellent technical support and maintaining a stable IT environment.
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