Technical Support Specialist

2 days ago

Nashik, Maharashtra, India beBeeApplication Full time ₹ 8,00,000 - ₹ 12,00,000
Job Summary

We are seeking a highly motivated and detail-oriented Application Support Specialist to join our technical support team. The ideal candidate should have prior experience in FinTech or Banking, strong communication and analytical skills, and a willingness to learn and grow in a fast-paced environment.

Responsibilities:

  • Provide L1/L2 application support for banking and fintech applications.
  • Act as the first point of contact for users, understanding and resolving their issues or escalating them as needed.
  • Perform incident analysis, root cause identification, and resolution tracking.
  • Coordinate with internal teams to ensure timely resolution of issues.
  • Document issues, troubleshooting steps, and solutions in the knowledge base.
  • Monitor application logs and system alerts to proactively identify potential issues.
  • Support regular deployments, patch releases, and production validations.
  • Communicate effectively with business users, technical teams, and stakeholders.

Required Skills and Qualifications:

  • 1–3 years of experience in application support, preferably in fintech, banking, or financial services.
  • Strong communication skills – both written and verbal.
  • Good analytical and problem-solving skills.
  • Ability to manage and prioritize multiple support tickets under time constraints.
  • Understanding of incident and ticketing tools (e.g., Jira, ServiceNow).
  • Familiarity with SQL and basic database query writing for issue analysis.
  • Exposure to ITIL practices or service management workflows.

Additional Information:

  • Experience or basic knowledge of .NET technologies is desirable.
  • Familiarity with payment systems, banking protocols, or integration interfaces would be an advantage.
  • Experience working in an Agile or DevOps environment is also beneficial.
  • Understanding of cloud-based applications and monitoring tools is a plus.

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