Technical Support Lead

7 hours ago

Nashik, Maharashtra, India beBeeCustomer Full time ₹ 15,00,000 - ₹ 20,00,000
Technical Support Specialist

We are seeking a skilled Technical Support Specialist to join our team. The ideal candidate will have a strong background in customer support and technical troubleshooting.

Key Responsibilities:

  • Provide timely and effective technical support to customers via phone, email, and chat
  • Analyze and resolve complex technical issues
  • Collaborate with cross-functional teams to identify and implement process improvements
  • Develop and maintain knowledge base articles and training materials
  • Stay up-to-date with industry trends and technological advancements

Requirements:

  • 5+ years of experience in technical support or a related field
  • Excellent communication and problem-solving skills
  • Intermediate to advanced proficiency in Excel and SQL
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Strong analytical skills and attention to detail

Preferred Qualifications:

  • Experience working with support ticketing systems like Jira Service Desk
  • Reporting and project configuration experience
  • Intermediate understanding of technical systems and APIs

About the Role:

This is a unique opportunity to join a dynamic team and contribute to the success of our organization. If you are a motivated and results-driven individual with a passion for delivering exceptional customer service, we encourage you to apply.

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