Technical Support Specialist

3 hours ago

Nashik, Maharashtra, India beBeeSecurity Full time US$ 80,000 - US$ 1,20,000

We are seeking an experienced technical professional to join our global team as a Support Engineer.

Key Responsibilities:
  • Implement and troubleshoot award-winning Data Security Platform in enterprise environments.
  • Provide top-notch support to customers via support tickets.
  • Collaborate with Team Leads to meet SLA and customer requirements.
  • Create technical documents and articles for team and customer use.
  • Deliver technical demonstrations to clients worldwide.
  • Evaluate customer expectations within committed timeframes.
Required Skills:
  • Minimum B.Tech or MCA in relevant field.
  • 2-4 years software customer service and support experience required.
  • 2+ years performing administrative tasks in Windows-based infrastructures, including Active Directory, Exchange, SharePoint, SQL Server, Office 365, and Cloud platforms.
  • Microsoft Certification is a plus.
  • PowerShell scripting knowledge preferred.
  • Excellent communication, verbal English skills, written, and presentation skills required.
  • Experience working with ticketing tools like Salesforce or ServiceNow.
  • Experience delivering product presentations to clients in pre-sale contexts.
  • High-risk/secure environment experience preferable.
  • Directly work with end-user clients having over 500 employees.
  • Ability to work independently and as part of a team.
  • Motivated individual,

Our fast-growing business offers unparalleled opportunities for personal and professional growth. We provide exceptional benefits and offer competitive compensation packages.

Join us on this exciting journey and be a key contributor to our success

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