Technical Support Specialist

3 days ago

Nashik, Maharashtra, India beBeeServiceEngineer Full time ₹ 8,00,000 - ₹ 12,00,000
Service Engineer Position

We are seeking a skilled Service Engineer with 2 years of experience to provide high-quality service support for computer systems and large format printing solutions.

  • Key Responsibilities:
  • Install, configure, and maintain Epson Large Format Printers at customer locations.
  • Provide on-site troubleshooting, repair, and maintenance of large format printers and computer systems (hardware and software).
  • Diagnose printer faults, perform preventive maintenance, and resolve technical issues related to printing systems and peripherals.
  • Troubleshoot and repair computer hardware, software, networking issues for business customers.
  • Perform calibration, alignment, and test prints to ensure optimal printer performance.
  • Maintain detailed service reports after each service visit, including issue diagnosis, resolution, and parts used.
  • Coordinate with technical support teams and Epson service engineers for complex troubleshooting.
  • Manage spare parts inventory and request replacements when needed.
  • Provide technical guidance and training to customers on proper usage and maintenance of printers and computer systems.
  • Ensure timely service response and achieve defined service KPIs.
  • Support customer escalations and follow up to ensure issue resolution and customer satisfaction.
  • Stay updated on new printer models, software updates, and technical service procedures.
Qualifications:
  • Education:
  • Any degree (Engineering, Science, IT, Computer Applications, etc.)
  • Diploma or Bachelor's Degree in Electronics, Mechanical, Computer Science, or related fields is preferred.
  • Experience:
  • Minimum 2 years of experience in service and maintenance of computers, printers, or large technical equipment.
  • Knowledge of large format printers (Epson preferred) or computer systems troubleshooting is a strong advantage.
  • Good understanding of networking, computer hardware, operating systems, and printer drivers.
  • Strong problem-solving skills with the ability to work independently in the field.
  • Willingness to travel frequently within the region.
  • Good communication and customer service orientation.

Why Choose This Role?

This role offers an excellent opportunity to grow your career as a Service Engineer. You will be working with leading-edge technology, providing exceptional service to our customers, and contributing to our team's success.

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