Technical Support Manager

2 days ago

Nashik, Maharashtra, India beBeeLeadership Full time ₹ 15,00,000 - ₹ 30,00,000
Technical Support Leadership Role">

The ideal candidate for this position will possess exceptional technical leadership skills, with a strong background in Linux and Windows server management. This role involves overseeing end-to-end technical support operations, ensuring optimal server performance, high availability, and incident resolution.

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  • - Implement best practices for server management, security, and disaster recovery planning.">
  • - Develop and maintain SLA-driven support processes to optimize response and resolution times.">
  • - Lead root cause analysis and implement long-term fixes for recurring issues.">
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This is a strategic role that requires the ability to develop and execute technical roadmaps to align with business goals. The successful candidate will also be responsible for coordinating with sales, development, and network engineering teams to ensure alignment between technical support and business objectives.

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The ideal candidate should have a strong understanding of ITIL processes, incident management, and escalation handling. Additionally, they should have hands-on experience with web hosting technologies, cloud platforms, and networking. Strong problem-solving, analytical, and decision-making skills are essential for this role.

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Required Skills:

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  • - Strong expertise in Linux and Windows Server Management (administration, troubleshooting, and optimization).">
  • - Hands-on experience with web hosting technologies, cloud platforms (AWS, Azure), and networking.">
  • - Proven leadership in managing large technical support teams.">
  • - In-depth knowledge of ITIL processes, incident management, and escalation handling.">
  • - Excellent problem-solving, analytical, and decision-making skills.">
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Benefits of this role include:

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  • ">
  • - Opportunity to work on complex technical projects.">
  • - Collaborative team environment.">
  • - Professional growth and development opportunities.">

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