Technical Support Intern

3 days ago

Nashik, Maharashtra, India Quick Heal Technologies Full time ₹ 3,00,000 - ₹ 6,00,000 per year

Job Description:

Interact with customers to resolve technical / nontechnical queries within SLA & achieve C-Sat.

Position: Intern

Key Responsibilities:

  1. Handle inbound queries pertaining the technical issues & Being a customer ambassador who is passionate about creating a positive customer experience

  2. Build sustainable relationship with the clients & solve their issues with minimum TAT

3. Handle first level troubleshooting, diagnose the issue and try to resolve incidents at first level to balance work load of second level technical support team.

Enterprise Account Management: NA

New Business Development: NA

Zero Trust Sales: NA

Sales Quota Achievement: NA

Cross-functional Collaboration: NA

Sales Leadership on Complex Opportunities: NA

Product Portfolio Knowledge: NA

Key Deliverables:

Supporting customers via Voice, Chat, Email, Social Media.

Required Skills:

In depth knowledge of Operating system, Networking, Digital Device security awareness.

Behavioral Skills:

Effective communicate (spoken & written) , Working professional, Eager to learn

*Region wise Proficiency in the language with English & Hindi must (Marathi, Bengali, Malayalam, Telugu, Kannada, Tamil)

Essential Qualifications:

Perusing technical graduation (Computer/IT field) last year can apply.

Should persist good knowledge in Windows & basic knowledge in Networking

Should be able to work under rotational shift.

Skill Required key words:

Effective communicate (spoken & written)

Region wise Proficiency in the language with

English & Hindi must (Marathi, Bengali, Malayalam, Telugu, Kannada, Tamil)

Handle first level troubleshooting

Try to resolve incidents at first level

Job Function Key words:

In depth knowledge of various Operating systems,

Digital Device security awareness

Basic knowledge in Networking & Hardware, Application Software, Antivirus

Good Knowledge of Windows & Mobile Operating systems & Settings

Trouble shooting and analytical skills.

Work under rotational shift 15/7

Thanks&Regards

Banushree

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