Technical Support Specialist

24 hours ago

Nashik, Maharashtra, India beBeeProfessional Full time US$ 95,000 - US$ 1,25,000
Technical Support Professional

We're seeking a seasoned Technical Support Professional to provide expert technical assistance to our valued customers.

Your role will involve working closely with cross-functional teams to foster a culture of transparency, driving the development of innovative solutions and exceptional customer experiences.

  • Deliver high-quality technical support to customers and partners, leveraging expertise in network protocols and technologies.
  • Configure, troubleshoot, and provide best practices to customers, ensuring seamless issue resolution.
  • Manage support cases effectively, recording, tracking, and resolving issues in a timely manner.
  • Publish technical support bulletins and documentation in our knowledge base, promoting knowledge sharing and collaboration.
  • Review and refine technical documentation for training materials, marketing collateral, manuals, and troubleshooting guides.
  • Travel to customer sites as required to expedite issue resolution, providing on-site support and guidance.
  • Provide 24/7 on-call support as needed, demonstrating commitment to customer satisfaction.
Requirements

To succeed in this role, you'll need:

  • Previous experience in a technical support environment, with a strong track record of delivering excellent results.
  • Exceptional written and verbal communication skills, with the ability to articulate complex technical concepts effectively.
  • Expertise in network protocols and technologies, including TCP/IP, DNS, HTTP/HTTPS, Remote Access VPN solutions, IPSEC, PKI & SSL, and Authentication Protocols.
  • A proven ability to independently debug complex networks with mixed media and protocols, applying analytical and problem-solving skills.
  • Strong teamwork and collaboration skills, with the ability to work effectively in a diverse team environment.
  • Attention to detail, fast learning capabilities, and excellent communication skills.

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