Senior Technical Support Professional

3 days ago


Mumbai, Maharashtra, India beBeeSupport Full time ₹ 15,00,000 - ₹ 25,00,000
Job Description:

We are seeking a highly skilled and experienced Technical Support Specialist to join our team. This individual will be responsible for providing exceptional customer service and technical support to our clients.

The successful candidate will possess excellent communication skills, both written and verbal, and the ability to troubleshoot complex technical issues in a timely and efficient manner.

  • Maintain high efficiency in handling escalated calls from Level 1 team.
  • Resolve tickets within agreed Service Level Agreement (SLA) of ticket volume and time.
  • Adhere to quality standards, regulatory requirements, and company policies.
  • Ensure positive customer experience and Customer Satisfaction (CSAT) through defined resolution rate and minimum Average Handling Time (AHT).
  • Update worklogs and follow shift for escalation process and process compliance.
  • Handle all queues efficiently and work towards case closure.

Required Skills and Qualifications:

  • Excellent communication with international voice support experience.
  • Hands-on experience in mobility-related applications and desktop/general system-related issues.
  • Good experience in troubleshooting Outlook, VPN, Citrix, VDI-related issues.
  • In-depth knowledge of Microsoft Office and O365.
  • Experience in telecommunications is an added advantage.


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