Client Relationship Manager
4 weeks ago
The Opportunity
We are seeking a highly skilled Client Servicing professional to join our team at Snaphunt. As a Client Servicing professional, you will be responsible for delivering exceptional service standards and advice to clients for their enquiries, complaints, and other service-related issues.
The Role
- Act as the primary point of contact and provide expert advice to clients on their service-related queries.
- Work closely with internal stakeholders to resolve client issues and improve service delivery.
- Perform root cause analysis of issues and identify opportunities for improvement.
- Develop account plans to enhance service delivery and meet client expectations.
The Requirements
- At least 2 years of experience in a similar role within Media and Entertainment.
- Excellent interpersonal and communication skills with the ability to work with multiple stakeholders.
- Working knowledge of communication skills, computer fundamentals, lead generation, and convincing skills.
- Strong networking and relationship-building skills.
- Ability to find creative solutions to problems and adapt to changing environments.
About the Employer
Our client is a well-established company with a strong track record of performance, operating across 8 countries with 12 business verticals and a team of 7500 employees.
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