Client Relationship Manager
5 days ago
We are looking for a skilled Client Relationship Manager to handle all client inquiries, concerns, and complaints in a professional manner. The ideal candidate will have experience in client servicing and be able to collaborate with various departments to address client needs. Regular updates to higher management and upselling company products where possible will be key responsibilities.
To be successful in this role, you should be committed to helping clients and able to work well under pressure. Excellent communication, problem-solving, and customer service skills are essential.
Key Responsibilities:
- Cultivating solid relationships with clients through exceptional after-sales service.
- Creating a positive onboarding experience for new clients.
- Regularly interacting with clients through telephone calls, email communications, or face-to-face meetings.
- Identifying ways to overcome clients' initial dislike of company products.
- Maintaining an accurate record of all existing and potential clients.
- Responding to client inquiries in a timely and professional manner.
- Training and providing overall guidance to client service employees.
- Organizing training seminars to enable clients to fully utilize product features and benefits.
- Ensuring that the correct terms of sale are entered into the client database to prevent avoidable billing issues.
Requirements:
- Bachelor's degree in business administration or an industry-related field.
- Proven experience working as a client servicing executive.
- Proficiency in Microsoft Excel.
- Working knowledge of Customer Relationship Management (CRM) software.
- The ability to work efficiently under pressure.
- Excellent organizational and time management skills.
- Strong analytical and problem-solving skills.
- Effective communication skills.
- Exceptional customer service skills.
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