Client Relationship Manager
7 days ago
HireBloc is seeking a highly skilled Client Servicing Executive to join our team. As a key member of our client-facing team, you will be responsible for building and maintaining strong, long-lasting relationships with our clients.
Key Responsibilities:
- Building and maintaining strong, long-lasting customer relationships
- Understanding client needs and requirements
- Acting as the liaison between clients and internal teams
- Developing strategic plans to expand client base
- Resolving client issues and complaints in a timely manner
- Identifying new business opportunities with existing clients
- Preparing reports on account status and customer feedback
- Collaborating with sales and marketing teams to maximize client satisfaction
- Conducting business reviews to ensure clients are satisfied with products and services
- Ensuring timely delivery of products and services to clients
- Handling contract negotiation and renewal processes
- Monitoring competition and maintaining awareness of market trends
- Providing exceptional customer service
- Meeting and exceeding assigned sales quotas
- Managing and resolving customer escalations
Required Qualifications:
- Bachelor's degree in Business Administration, Marketing, or a related field
- Proven experience in client relationship management or a similar role
- Excellent communication and interpersonal skills
- Strong negotiation and problem-solving abilities
- Demonstrated success in meeting sales targets
- Ability to work under pressure and meet deadlines
- Proficiency in CRM software and MS Office
- Understanding of sales performance metrics
- Highly organized with strong time management skills
- Ability to build and maintain client relationships
- Strong business acumen and commercial awareness
- Ability to multitask and prioritize workload effectively
- Proactive and results-driven mindset
- Knowledge of market research techniques and databases
- Flexibility to travel for client meetings as needed
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