Customer Success Team Lead

3 days ago


Bengaluru, Karnataka, India HeadSpin Full time

Company Overview

HeadSpin is a cutting-edge omnichannel digital experience testing platform that empowers enterprises to optimize application performance with its innovative data science capabilities.

We boast a robust infrastructure comprising real devices across 90+ locations, facilitating seamless manual and automated app testing with a diverse range of devices, including both screen and screenless devices.

The Platform leverages data science-driven performance and quality of experience analytics to collect over 100+ performance experience KPIs out of the box, providing comprehensive performance analysis and monitoring throughout the engineering cycle.

Job Requirements

  • Identify and mitigate churn risk through proactive account tracking.
  • Develop and maintain expertise on applicable products/applications, operating systems, and hardware through training, documentation, personal research, and experience.
  • Collaborate with customers to ensure successful deployment, onboarding, user adoption, retention, and overall success.
  • Provide technical leadership and direction on all aspects of HeadSpin's products and services.
  • Resolve account issues promptly, leveraging resources from across Technical Support, Sales, Engineering.
  • Foster open communication and provide internal feedback on how HeadSpin can better serve our customers.
  • Stay updated on languages and technologies supported by HeadSpin.

Desired Qualifications

  • Bachelor's Degree in Engineering or related field.
  • Proven experience with developer products and platforms.
  • Familiarity with Python, Java, or JavaScript.
  • Experience with CI/CD systems.
  • Mobile app support experience.
  • Minimum 3 years of experience in software development or customer-facing roles.
  • Track record of successful customer engagement management and customer satisfaction.
  • Positive, empathetic, and professional attitude towards customers.
  • Strong understanding of technology and remote support.
  • Excellent communication and customer service skills.
  • Collaborative mindset and ability to work effectively with cross-functional teams.
  • Fast-paced environment adaptability and ability to handle challenging workloads.
  • Web/Mobile app development and architecture knowledge, including test automation tools.
  • Comfortable working in Linux/Mac environments and using Rest APIs.
  • Willingness to travel as required.

Compensation Package: Competitive salary range ($120,000 - $180,000 per year)



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