Technical Support Specialist
2 weeks ago
We are seeking a highly skilled and detail-oriented professional to fill the role of Application Support Engineer. As a key member of our team, you will be responsible for providing top-notch support services to our clients.
Key Responsibilities:- Provide L1/L2 application support for banking and fintech applications.
- Act as the first point of contact for users, understanding and resolving their issues or escalating them as needed.
- Perform incident analysis, root cause identification, and resolution tracking.
- Coordinate with internal teams to ensure timely resolution of issues.
- Document issues, troubleshooting steps, and solutions in the knowledge base.
- Monitor application logs and system alerts to proactively identify potential issues.
- Support regular deployments, patch releases, and production validations.
- Communicate effectively with business users, technical teams, and stakeholders.
- 1–3 years of experience in application support, preferably in fintech, banking, or financial services.
- Strong communication skills – both written and verbal.
- Good analytical and problem-solving skills.
- Ability to manage and prioritize multiple support tickets under time constraints.
- Understanding of incident and ticketing tools (e.g., Jira, ServiceNow).
- Familiarity with SQL and basic database query writing for issue analysis.
- Exposure to ITIL practices or service management workflows.
- This is a challenging yet rewarding opportunity to grow your career and contribute to the success of our organization.
- You will have the chance to work with a talented team of professionals who share your passion for delivering exceptional support services.
- Our company offers a dynamic and collaborative work environment that fosters innovation and creativity.
- Experience or basic knowledge of .NET technologies.
- Familiarity with payment systems, banking protocols, or integration interfaces.
- Experience working in an Agile or DevOps environment.
- Understanding of cloud-based applications and monitoring tools.
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