Technical Support Specialist

3 weeks ago


Navi Mumbai, Maharashtra, India Jio Full time

As a seasoned L2 Support Engineer for Jio's OTT Media Operations, you will be responsible for providing end-to-end support for our applications and technology components.

Key responsibilities include:

  • Configuring and improving monitoring for applications to ensure high availability.
  • Resource management in a cluster environment, including creating and removing unused nodes.
  • Performance monitoring and fine-tuning on an ongoing basis.
  • Automating manual actions to reduce system overhead.
  • Ensuring security compliance for our applications.

To succeed in this role, you will need 4-12 years of experience in application operations support, with hands-on experience in Kubernetes, CI-CD pipelines, automations, cloud platforms (GCP, Azure, or AWS), Linux, scripting (Ansible, Python, Shell), and databases (MySQL, NoSQL, MongoDB, Cassandra, Redis, RabbitMQ). Bonus points for certifications in cloud, Kubernetes, or big data.

This is a rotational shift role, including 4-6 night shifts per month. If you're passionate about technology and have a strong work ethic, we encourage you to apply.



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