Technical Support Specialist

3 weeks ago


Mumbai, Maharashtra, India HRFA Global Solutions LLP Full time
Job Description
  • Provide first-level contact and resolution to customer issues
  • Properly escalate unresolved queries to the next level of support
  • Track, route, and redirect problems to the correct resources

We are looking for a customer service-oriented Help Desk Specialist to provide technical support to users in an efficient and accurate manner. As the company's front liner, you will solve basic technical problems and provide support for all assigned areas, maintaining high customer value standards.

Key responsibilities include:

  • Conveying resolutions to customer issues in a timely and professional manner
  • Escalating unresolved queries to the next level of support when necessary
  • Updating customer data and producing activity reports
  • Utilizing excellent customer service skills to exceed customer expectations

A strong background in IT, computer science, or a related field, along with proficiency in English and working knowledge of help desk software, databases, and remote control, is essential for this role.



  • Mumbai, Maharashtra, India Access Healthcare Services Full time

    Job Title: Technical Support SpecialistJob Description:We are seeking a highly skilled Technical Support Specialist to join our team at Access Healthcare Services. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our clients.Responsibilities:Provide technical support and assistance to clients via...


  • Mumbai, Maharashtra, India Vertoz Full time

    Job Title: Technical Support SpecialistAbout the Role:We are seeking a skilled Technical Support Specialist to provide top-notch technical support for our products and services. As a Technical Support Specialist, you will be responsible for monitoring the stability of our products, handling technical support for all our solutions, and providing prompt...


  • Mumbai, Maharashtra, India ConnectWise Full time

    Job Title: Technical Support SpecialistJob Summary:We are seeking a skilled Technical Support Specialist to join our team at ConnectWise. As a Technical Support Specialist, you will be responsible for providing technical support to users using the CW PSA software by evaluating user needs, identifying problems, and finding solutions.Key...


  • Mumbai, Maharashtra, India NEC Full time

    Job Role: Technical Support SpecialistAbout the Role:We are seeking a highly skilled Technical Support Specialist to join our team at NEC. As a Technical Support Specialist, you will be responsible for providing training and consultancy services to customers in a clear and informative manner.Key Responsibilities:Provide training and consultancy services to...


  • Mumbai, Maharashtra, India INTINERI INFOSOL PRIVATE LIMITED Full time

    **Job Title:** Technical Support Specialist**Job Summary:** We are seeking a skilled Technical Support Specialist to join our team at INTINERI INFOSOL PRIVATE LIMITED.**Key Responsibilities:Provide hardware support (Laptops, Desktops, Printers, Servers) and software troubleshooting.Deliver technical support via phone and email with one-call...


  • Mumbai, Maharashtra, India Vimerse Infotech inc Full time

    Job Title: Technical Support SpecialistAt Vimerse Infotech inc, we are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing first-line support for issues related to Mac and Windows applications. Your primary goal will be to troubleshoot and resolve common software...


  • Mumbai, Maharashtra, India Access Healthcare Services Full time

    Job Title: Technical Support SpecialistJob Summary: We are seeking a highly skilled Technical Support Specialist to join our team at Access Healthcare Services. The ideal candidate will have 6 months to 2 years of experience in technical support for computer hardware and operating systems.Key Responsibilities:Installation of Windows and configuration of...


  • Mumbai, Maharashtra, India Altois Full time

    About this role:We are seeking a skilled Technical Support Specialist to join our team at Altois. As a Technical Support Specialist, you will be responsible for providing timely and accurate technical support to our clients.Key responsibilities:Troubleshooting technical issues: You will troubleshoot technical issues related to CRM software deployments and...


  • Mumbai, Maharashtra, India Vertoz Full time

    Job Title: Technical Support SpecialistJob Summary:We are seeking a highly skilled Technical Support Specialist to join our team at Vertoz. As a Technical Support Specialist, you will be responsible for providing top-notch technical support for our products and services, including Web-Email Hosting, Domain Name Registrations, and more.About Us:Vertoz is an...


  • Mumbai, Maharashtra, India D engage Full time

    Product Support SpecialistWe are seeking a highly skilled Product Support Specialist to join our team at D engage. As a Product Support Specialist, you will play a key role in collaborating with customer support teams to deliver impactful features and enhancements. You will focus on gathering user requirements and helping translate these into suitable...


  • Mumbai, Maharashtra, India Nerve Solutions Full time

    Support Specialist Role OverviewAt Nerve Solutions, we are seeking a highly skilled and motivated Support Specialist to join our team. As a Support Specialist, you will play a critical role in providing technical support and customer service for our in-house RMS product.Key Responsibilities:Technical Support: Provide first-line technical support for our RMS...


  • Mumbai, Maharashtra, India D engage Full time

    Technical Services SpecialistD engage is a leading MarTech SaaS company founded by experienced entrepreneurs. We are seeking a skilled Technical Services Specialist to join our team in India. As a key member of our technical services team, you will be responsible for delivering high-quality technical support to our clients.Key ResponsibilitiesDevelop and...


  • Mumbai, Maharashtra, India D engage Full time

    Job Title: Technical Support SpecialistAt D engage, we're looking for a skilled Technical Support Specialist to join our team. As a key member of our support team, you'll play a crucial role in delivering exceptional customer experiences and driving business growth.Key Responsibilities:* Collaborate with customer support teams to deliver impactful features...


  • Mumbai, Maharashtra, India Sectona Full time

    Job Title: Technical Support SpecialistAbout the Role:As a Technical Support Specialist at Sectona, you will be responsible for providing expert technical support to our customers. You will be the primary point of contact for customers experiencing technical issues with our products.Key Responsibilities:* Provide technical support to customers via phone,...


  • Navi Mumbai, Maharashtra, India Equinox Agents Full time

    Job SummaryEquinox Agents is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:• Communicate effectively with customers to resolve their technical issues.• Collaborate with other...


  • Mumbai, Maharashtra, India Cisco Full time

    Job Overview:We are seeking a skilled and motivated Technical Support Specialist to join our team at Cisco. The successful candidate will be responsible for providing expert support and troubleshooting services to our customers, focusing on Cisco's Security Technology Portfolio.


  • Mumbai, Maharashtra, India Vertoz Full time

    Job OverviewWe are seeking a proactive and detail-oriented Technical Support Specialist to join our team at Vertoz. As a Technical Support Specialist, you will be responsible for providing top-notch technical support for our products and services, including Web Email Hosting Domain Name Registrations, and more.About UsVertoz is an AI-powered MadTech and...


  • Mumbai, Maharashtra, India Interactive Brokers Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Interactive Brokers. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our internal users.Key ResponsibilitiesTake ownership of internal user issues reported and see problems through to resolution.Research,...


  • Mumbai, Maharashtra, India Sensapod Solutions OPC Private Limited Full time

    Job Summary:We are seeking a skilled Technical Support Specialist to join our team at Sensapod Solutions OPC Private Limited. As a Technical Support Specialist, you will be responsible for the day-to-day maintenance of our application systems in operation, including tasks related to identifying and troubleshooting application issues and issues resolution or...


  • Mumbai, Maharashtra, India Smart Search Consultants Full time

    **Job Description:**We are seeking an experienced Technical Support Specialist to join our team at Smart Search Consultants.As a Technical Support Specialist, you will be responsible for providing L1/L2 support for our medium-sized web-based applications.You will work closely with our business users to resolve tickets, ensure SLA adherence, and maintain a...