Customer Growth Manager

2 weeks ago

Pune, Maharashtra, India beBeeRetention Full time ₹ 8,00,000 - ₹ 12,00,000

We are seeking a proactive professional to oversee customer interactions, encourage subscription purchases, and resolve outstanding overages. Our ideal candidate will be responsible for managing customer relationships, identifying opportunities for growth, and driving revenue.

Key Responsibilities:
  • Contact customers to resolve outstanding overages or encourage subscription purchases post-trial expiration.
  • Process orders promptly after the customer reaches out and sends purchase confirmation.
  • Coordinate account suspensions for non-response as needed, ensuring proper documentation.
  • Maintain detailed records of follow-ups and interactions.
  • Generate reports on key metrics including number of follow-ups conducted, conversion rates from trials to purchases, and accounts suspended due to non-response.

This role requires advanced knowledge of Microsoft Excel software, basic knowledge of Microsoft Word, analytical skills, organizational skills, problem-solving ability, experience in customer service, strong communication and negotiation skills, and proficiency with CRM systems.

The successful candidate will have excellent interpersonal and problem-solving skills, with the ability to work effectively in a fast-paced environment. They will also have a strong understanding of our business goals and objectives, with the ability to prioritize tasks and manage multiple projects simultaneously.

In addition to their technical skills and experience, our ideal candidate will possess a positive attitude, with a strong commitment to delivering exceptional customer service. They will be self-motivated, with the ability to work independently and as part of a team.

If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.

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