Guest Service Associate

3 weeks ago


Hyderabad, Telangana, India Accor Full time

Job Summary

We are seeking a skilled Guest Service Associate to join our team at Novotel Hyderabad Airport. This role is ideal for individuals who are passionate about delivering exceptional customer service and ensuring a seamless experience for our guests.

Main Responsibilities

  • Provide prompt and courteous service to guests, addressing their needs and resolving any issues in a timely and professional manner.
  • Ensure that all guest rooms are cleaned and maintained to the highest standards, paying attention to detail and ensuring that all amenities are provided.
  • Work effectively with the housekeeping team to ensure that all public areas are clean and well-maintained.
  • Respond to customer queries and resolve issues in a timely and efficient manner, ensuring high levels of customer satisfaction.
  • Contribute to a positive and supportive team environment, working collaboratively with colleagues to achieve common goals.

Requirements

  • Diploma in Tourism or Hospitality Management or equivalent experience.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
  • Physical stamina to perform tasks such as lifting and carrying linens, and working in a standing position for extended periods.


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