Hotel Guest Services Representative
3 weeks ago
**Job Overview**
Gamut HR Solutions is seeking a highly skilled Guest Service Associate to join our team in the Hotel Industry. This full-time position is based in Hyderabad, Telangana, India, and requires 1 to 3 years of experience in a similar role.
**Key Qualifications and Skills**
- A high school diploma or equivalent
- 1 to 3 years of experience in a similar role within the hotel industry
- Excellent communication and interpersonal skills
- Strong customer service orientation
- Good organizational and multitasking abilities
- Proficiency in handling cash transactions
- Familiarity with hotel management software is a plus
- Fluency in English and local language is required, additional language proficiency is a plus
**Responsibilities and Expectations**
- Greet guests upon arrival and provide them with necessary information about the hotel and its amenities
- Assist guests with check-in and check-out processes, ensuring a smooth and efficient experience
- Handle guest inquiries and complaints in a professional and timely manner, resolving issues to ensure guest satisfaction
- Coordinate with other departments to fulfill guest requests and ensure a seamless stay
- Maintain a clean and organized front desk area, ensuring all necessary supplies are stocked
- Handle cash transactions and maintain accurate records of all financial transactions
- Promote and upsell hotel services and amenities to guests
- Assist in handling reservations and managing room bookings
- Provide recommendations for local attractions, restaurants, and activities to enhance the guest experience
- Follow all hotel policies and procedures to ensure a safe and secure environment for guests
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