Hotel Guest Services Representative

3 weeks ago


Hyderabad, Telangana, India Gamut HR Solutions Full time

**Job Overview**

Gamut HR Solutions is seeking a highly skilled Guest Service Associate to join our team in the Hotel Industry. This full-time position is based in Hyderabad, Telangana, India, and requires 1 to 3 years of experience in a similar role.

**Key Qualifications and Skills**

  • A high school diploma or equivalent
  • 1 to 3 years of experience in a similar role within the hotel industry
  • Excellent communication and interpersonal skills
  • Strong customer service orientation
  • Good organizational and multitasking abilities
  • Proficiency in handling cash transactions
  • Familiarity with hotel management software is a plus
  • Fluency in English and local language is required, additional language proficiency is a plus

**Responsibilities and Expectations**

  • Greet guests upon arrival and provide them with necessary information about the hotel and its amenities
  • Assist guests with check-in and check-out processes, ensuring a smooth and efficient experience
  • Handle guest inquiries and complaints in a professional and timely manner, resolving issues to ensure guest satisfaction
  • Coordinate with other departments to fulfill guest requests and ensure a seamless stay
  • Maintain a clean and organized front desk area, ensuring all necessary supplies are stocked
  • Handle cash transactions and maintain accurate records of all financial transactions
  • Promote and upsell hotel services and amenities to guests
  • Assist in handling reservations and managing room bookings
  • Provide recommendations for local attractions, restaurants, and activities to enhance the guest experience
  • Follow all hotel policies and procedures to ensure a safe and secure environment for guests


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