Guest Service Associate

4 weeks ago


Hyderabad, Telangana, India Accor Full time

Job Summary

We are seeking a highly motivated and detail-oriented Guest Service Associate to join our team at Novotel Hyderabad Airport. As a key member of our hotel operations, you will be responsible for ensuring that our guests receive exceptional service and have a memorable stay with us.

Key Responsibilities

  • Provide exceptional customer service to guests, responding to their queries and resolving any issues in a timely and efficient manner.
  • Ensure that all guest rooms are clean and well-maintained, with a focus on attention to detail and a commitment to excellence.
  • Work effectively with other departments to ensure seamless coordination and cooperation, promoting a positive and productive team environment.
  • Maintain accurate records and reports, ensuring that all necessary information is up-to-date and easily accessible.
  • Participate in ongoing training and development programs to enhance your skills and knowledge, staying up-to-date with industry trends and best practices.

Requirements

  • Diploma in Tourism or Hospitality Management
  • Fresher or minimum 6 months to 1 year of relevant experience
  • Excellent reading, writing, and oral proficiency in English language
  • Ability to speak other languages and basic understanding of local languages an advantage

What We Offer

  • A competitive salary and benefits package
  • Opportunities for career development and advancement
  • A dynamic and supportive work environment
  • Access to ongoing training and development programs

Accor Hotels

We are a global hospitality company that values talent development and collaboration. We believe in creating a positive and inclusive work environment that supports the growth and well-being of our employees. Join our team and be part of a dynamic and supportive community that is passionate about delivering exceptional guest experiences.



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