Guest Service Ambassador
4 weeks ago
Primary Responsibilities
- Deliver exceptional Food & Beverage service to guests, meeting and exceeding their expectations.
- Welcome guests with a warm and professional greeting, adhering to established standards.
- Report any matters affecting the interests of Novotel Hyderabad Airport to Management.
People Management
- Respond to customer inquiries, resolving issues in a timely and efficient manner to ensure customer satisfaction.
- Address guest complaints, requests, or inquiries regarding food and services.
- Foster seamless coordination and cooperation with all Novotel departments to ensure maximum productivity, morale, and guest service.
Operational Management
- Set up operating equipment and inspect linen, condiments, and other essentials before service.
- Stay familiar with all menu items.
- Clear soiled chinaware, glassware, and silverware from guest tables and reset for the next arrival.
- In the absence of the Food & Beverage Supervisor, take guest orders and advise on special menu options.
- Familiarize yourself with property layout, fire exits, and elevator locations.
- Report equipment malfunctions, emergencies, or suspicious persons to the Food & Beverage Supervisor.
- Minimize breakage, pilferage, and spoilage.
Qualifications
- Secondary/High school education or Hotel Management Degree.
- Additional certification(s) in Food & Beverage an advantage.
- Good reading, writing, and oral proficiency in English language.
- Ability to speak other languages and basic understanding of local languages an advantage.
- No experience required.
Competencies
- Good communication and customer contact skills.
- Service-oriented with attention to detail.
- Ability to work effectively and contribute to a team.
- Self-motivated and energetic.
- Well-presented and professionally groomed at all times.
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