Guest Relations Ambassador
6 days ago
Job Summary
As a Guest Relations Executive at Accor, you will be responsible for delivering exceptional guest experiences and ensuring seamless interactions with our hotel services.
Key Responsibilities
- Welcome guests upon arrival, register, and issue room keys according to departmental standards and procedures.
- Ensure that members consistently receive all benefits, and repeat guests and other VIPs receive special recognition and service.
- Liaise closely with other relevant departments to ensure that guests' requests and needs are met.
- Update and maintain repeat guest history systems.
- Promote Inter-Hotel sales and in-house facilities according to departmental standards to maximize revenue.
- Handle guests' complaints and comments tactfully and efficiently.
- Handle guests' mail, messages, and answer phone calls.
- Maintain the privacy and confidentiality of all guests by ensuring that no details of the guests are disclosed.
- Be vigilant in regard to in-house credit matters and act upon any discrepancies.
Qualifications
Degree or Diploma in Hotel Management.
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