Guest Relations Ambassador

6 days ago


Hyderabad, Telangana, India Accor Full time

Job Summary

As a Guest Relations Executive at Accor, you will be responsible for delivering exceptional guest experiences and ensuring seamless interactions with our hotel services.

Key Responsibilities

  • Welcome guests upon arrival, register, and issue room keys according to departmental standards and procedures.
  • Ensure that members consistently receive all benefits, and repeat guests and other VIPs receive special recognition and service.
  • Liaise closely with other relevant departments to ensure that guests' requests and needs are met.
  • Update and maintain repeat guest history systems.
  • Promote Inter-Hotel sales and in-house facilities according to departmental standards to maximize revenue.
  • Handle guests' complaints and comments tactfully and efficiently.
  • Handle guests' mail, messages, and answer phone calls.
  • Maintain the privacy and confidentiality of all guests by ensuring that no details of the guests are disclosed.
  • Be vigilant in regard to in-house credit matters and act upon any discrepancies.

Qualifications

Degree or Diploma in Hotel Management.



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