Guest Relations Executive

2 weeks ago


Hyderabad, Telangana, India Accor Full time
Job Title: Guest Relations Executive

At Accor, we are seeking a skilled Guest Relations Executive to join our team. As a key member of our hospitality team, you will be responsible for ensuring that our guests receive exceptional service and have a memorable stay with us.

Key Responsibilities:
  • Welcome guests upon arrival, register, and issue room keys according to our high standards and procedures.
  • Ensure that our guests consistently receive all benefits, and repeat guests and other VIPs receive special recognition and service.
  • Liaise closely with other relevant departments to ensure that guests' requests and needs are met.
  • Update and maintain our repeat guest history system.
  • Promote Inter-Hotel sales and in-house facilities according to our standards to maximize revenue.
  • Handle guests' complaints and comments tactfully and efficiently.
  • Handle guests' mail, messages, and answer phone calls.
  • Maintain the privacy and confidentiality of all guests by ensuring that no details of the guests are disclosed.
  • Be vigilant in regard to in-house credit matters and act upon any discrepancies.
Qualifications:

A degree or diploma in Hotel Management is required for this role.



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