Guest Service Associate

4 weeks ago


Hyderabad, Telangana, India Accor Full time

Job Summary

Novotel Hyderabad Airport is seeking a skilled and dedicated Guest Service Associate to join our team. As a key member of our hospitality team, you will be responsible for ensuring that our guests receive exceptional service and a memorable experience.

Key Responsibilities

  • Ensure that guest rooms are clean, comfortable, and well-maintained to meet our high standards of cleanliness and service.
  • Provide warm and welcoming service to guests, responding to their needs and resolving any issues promptly and professionally.
  • Work collaboratively with other departments to ensure seamless service delivery and maintain a positive and productive work environment.
  • Ensure accurate and efficient communication with guests and colleagues to maintain a high level of service quality and guest satisfaction.
  • Strictly follow our lost and found procedures to maintain the security and integrity of our guests' belongings.
  • Ensure all public areas, including corridors and fire exits, are clean and well-maintained to meet our high standards of cleanliness and service.

Requirements

  • Diploma in Tourism / Hospitality Management or equivalent.
  • Minimum 6 months to 1 year of relevant experience in a similar role.
  • Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
  • Ability to speak and understand English fluently, with an advantage if you can speak other languages.

Working with Accor Hotels

We believe in developing our employees' skills and helping them reach their professional goals. At Accor Hotels, we promote a positive and inclusive work environment, where our employees feel valued and supported. If you are passionate about delivering exceptional service and working in a dynamic and fast-paced environment, we would like to hear from you.

Why work with us?

We are committed to providing our employees with opportunities for growth and development. We offer a competitive salary and benefits package, as well as a range of perks and rewards to recognize and reward your hard work and dedication. Join our team and become part of a global hospitality leader that is passionate about delivering exceptional service and creating unforgettable experiences for our guests.



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