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We are seeking a seasoned Offshore Technical Support Specialist to join our team.
The ideal candidate will possess a strong background in IT infrastructure and technical support, with expertise in Mac and Windows operating systems, JAMF, AVD, MDM, and virtual desktop infrastructure.
- Minimum of 10 years of experience in IT infrastructure or technical support.
- Hands-on expertise with Mac and Windows operating systems, including troubleshooting and performance optimization.
- Experience managing JAMF, AVD, and MDM tools and environments, with a focus on efficient configuration and maintenance.
- Deep understanding of VDI platforms, troubleshooting, and performance tuning, including Microsoft 365 suite issues (Teams, Outlook, Intune).
- Proficient in resolving network-related issues, including VPN technologies and internet protocols.
- Familiarity with development tools such as GitHub, IntelliJ, Visual Studio, Jenkins, Maven, Gradle, Notepad++, and OpenVPN, for integration and automation purposes.
The successful candidate will be able to troubleshoot and resolve complex technical issues, document solutions, and communicate effectively with team members. Key skills include:
- Troubleshooting and problem-solving
- IT infrastructure management
- Technical documentation and communication
- Collaboration and teamwork
