Level 2 Technical Support Specialist

2 days ago

Tirupati, Andhra Pradesh, India beBeeMicrosoft Full time ₹ 80,00,000 - ₹ 1,50,00,000
Technical Support Specialist

We are seeking skilled Technical Support Specialists to deliver exceptional remote IT support with a primary focus on Microsoft 365, Azure AD/Active Directory, Intune device management, Exchange, and SharePoint.

Key Responsibilities:

  • Microsoft 365 & Collaboration: Provide advanced support for Microsoft 365 apps (Outlook, Teams, OneDrive, SharePoint), work with an Architect for Exchange Online and SharePoint Online migrations, including cut-over and hybrid scenarios.
  • Device & Endpoint Management: Configure and support Intune device enrollment, compliance policies, and app deployments for Windows, iOS, and Android endpoints.
  • Active Directory / Azure AD: Administer on-prem AD and Azure AD: user lifecycle, group policies, authentication issues, and conditional access troubleshooting.
  • Troubleshooting & Monitoring: Diagnose and resolve Level 2 incidents remotely, minimizing downtime and ensuring system availability.
  • Customer Engagement: Deliver user-focused support with clear communication, set expectations, and ensure timely resolution.

Qualifications & Requirements:

  • 4+ years in IT support, including at least 2 years in a Technical Support role.
  • Proven expertise in Microsoft 365 administration, Exchange Online, and SharePoint Online, with hands-on migration experience.
  • Strong working knowledge of Intune endpoint enrolment, compliance, and configuration policies.
  • Solid background in Active Directory/Azure AD user and group management, GPO, and authentication troubleshooting.

Benefits:

  • Opportunities for continuous upskilling.
  • A collaborative environment.

We're looking for someone who:

  • Is passionate about solving problems and mentoring others.
  • Is driven by delivering cloud-first solutions.

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