Technical Support Specialist

1 week ago


Tirupati, Andhra Pradesh, India beBeeTechnical Full time ₹ 8,00,000 - ₹ 12,00,000
Job Title: Technical Support Specialist

As a vital member of our technical support team, you will be responsible for delivering exceptional customer experiences and ensuring timely resolution of technical issues.

Key Responsibilities:

  • Maintain high efficiency in handling escalated calls from Level 1 team members.
  • Resolve tickets within agreed Service Level Agreements (SLAs) of ticket volume and time.
  • Adhere to quality standards, regulatory requirements, and company policies.
  • Ensure positive customer experience and Customer Satisfaction (CSAT) through defined resolution rates and minimum average handling times (AHT).
  • Update worklogs and follow shift protocols for escalation processes and compliance.
  • Efficiently handle all queues and work towards case closure.

Required Skills and Qualifications:

  • Excellent communication skills with international voice support experience.
  • Hands-on experience in mobility-related applications and desktop/general system-related issues.
  • Good experience in troubleshooting Outlook, VPN, Citrix, VDI-related issues.
  • In-depth knowledge of Microsoft Office/Office 365.
  • Experience in telecom is an added advantage.

Benefits:

We offer a competitive compensation package, opportunities for career growth, and a dynamic work environment that fosters collaboration and innovation.

What We Offer:

A chance to make a meaningful impact on our customers' lives, a supportive team environment, and a range of benefits that promote work-life balance and well-being.



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