Technical Support Specialist

2 weeks ago


Tirupati, Andhra Pradesh, India beBeeSupport Full time ₹ 15,00,000 - ₹ 19,99,999
Job Title: Technical Support Specialist

The primary objective of this role is to ensure the seamless operation of software and hardware solutions across multiple locations.

This position involves providing technical assistance, identifying and resolving system issues, and collaborating with internal teams to rectify system failures.

  • Offer configuration support for Access Control and CCTV systems
  • Diagnose and troubleshoot software and hardware problems
  • Provide remote support to internal clients on system configuration
  • Identify and analyze system failures
  • Track system issues through to resolution within agreed time limits

Additional responsibilities include monitoring application services hosted on servers, escalating unresolved issues, and participating in departmental meetings.

Required Skills and Qualifications:
  • Knowledge of Access Control and CCTV systems
  • Experience in Installation and Maintenance of Access Control and CCTV Systems
  • Experience in CCURE 9000 and CCURE GO software and related hardware
  • Experience in enterprise CCTV systems like Intellicene, Symphia VMS, and Genetec video solutions
  • Experience in Windows Server Operating systems and SQL
  • Excellent problem-solving skills, analytical thinking, and verbal and written communication skills

A successful candidate will have an Engineering Degree in Electronics/Computer Science or equivalent qualification, excellent problem-solving skills, and the ability to multitask.



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