Technical Support Specialist
15 hours ago
About the Role
We are seeking an exceptional professional to join our team as a Technical Support Specialist.
This role is responsible for delivering top-notch technical support services with a customer-centric approach, driving process improvements while motivating team members to analyze, troubleshoot, diagnose and resolve software or system related issues efficiently.
Key Responsibilities:
- Analyze and troubleshoot software or system related issues efficiently.
- Diagnose and resolve complex technical issues in a timely manner.
- Provide exceptional customer support through various communication channels.
- Motivate team members to achieve high-quality results.
- Drive process improvements to increase efficiency and productivity.
Requirements:
- Bachelor's degree in Computer Science, Information Technology or related field.
- Minimum 2 years of experience in technical support or a related field.
- Excellent analytical and problem-solving skills.
- Strong communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
Benefits:
- Opportunities for career growth and professional development.
- A collaborative culture that values teamwork and innovation.
- A competitive salary and benefits package.
- A dynamic and supportive work environment.
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