Technical Support Expert

4 days ago

Tirupati, Andhra Pradesh, India beBeeSupport Full time ₹ 60,00,000 - ₹ 1,20,00,000

Job Title: Support Specialist

Delivering Exceptional Technical Assistance

About the Role:

We are seeking a skilled and dedicated individual to join our team as a Support Specialist. In this critical role, you will be responsible for providing top-notch technical support to our customers, resolving complex issues, and collaborating with cross-functional teams.

Responsibilities:

  • Resolve customer issues in a timely and professional manner, utilizing problem-solving skills and technical expertise.
  • Collaborate with internal teams to identify and troubleshoot system issues, implementing solutions to improve overall performance.
  • Develop and maintain comprehensive knowledge of our products and services, staying up-to-date on the latest technologies and trends.
  • Engage with customers to understand their needs, providing personalized support and ensuring exceptional customer satisfaction.
  • Document and share knowledge with the team, contributing to the development of best practices and procedures.
  • Participate in regular meetings to discuss progress, challenges, and opportunities for growth.

Requirements:

  • Proven experience in a similar role, with a strong track record of delivering high-quality support.
  • Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues alike.
  • Strong analytical and problem-solving skills, with the ability to navigate complex technical issues.
  • Proficiency in helpdesk ticketing systems and escalation procedures.
  • Experience with tools like Log Reader, Fiddler, and Browser Dev tools, as well as API requests and responses.

What We Offer:

A dynamic and supportive work environment, with opportunities for growth and development.

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