
Technical Support Specialist
2 days ago
Job Title: Technical Support Specialist
About the Role:
- Key responsibilities include ensuring system availability, incident resolution, and production stability for Murex platforms.
Primary Responsibilities:
- Monitor and support Murex applications to ensure high availability and optimal performance.
- Investigate and resolve production incidents within specified service level agreement timelines.
- Perform log analysis, root-cause identification, and implement permanent fixes.
- Collaborate with infrastructure, database administration, and network teams on environment-related issues.
- Support upgrades, patching, and performance tuning activities.
Essential Skills:
- 2-4 years of experience in IT support with hands-on exposure to Python/Java, Cloud (AWS & Azure), and PostgreSQL.
- Minimum 2 years of direct experience with Murex.
- Strong analytical and troubleshooting skills.
- Effective communication and coordination abilities.
Nice-to-Have Skills:
- Knowledge of ITIL processes (incident, problem, and change management).
- Experience with automation or scripting for production support.
- Exposure to financial products and trading systems.
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